knowledge base documentation template

See all integrations. ... Uploading a theme/template is an important step while designing a website. This model assumes the follow organizations are involved in the process: Support If you do not have access to create an article or service page, click the links to download the templates. FAQ articles include a list of questions about the same, related topic on a single page. And How to Document Your Processes the Right Way, Describe the problem and set expectations, Keep your instructions and FAQs to specific points, Use proper formatting for the table of contents, headers, and asides, Push readers towards other knowledge base articles that help them get more value from your product. ... To define the layout and static content of a knowledge document template. When you are creating a Knowledge Base article or Service Request page, click the Templates drop-down menu to select the appropriate template. This will help customers gain a more well-rounded education on the topic at hand. As well as making it as easy as possible to add your knowledge base content to your … TemplateToaster Knowledge Base walks you through the features and options available in this web design software. Don’t do that. It can be used for … Explain the problem in simple English using the same terminology that you use in your interface. Utilizing the common knowledge base article templates can play an instrumental role in determining the effectiveness of your self-service customer support. So, use your knowledge base articles to drive engagement and retention. For example, look how we use Heroic Shortcodes to style asides in our KnowAll knowledge base theme: Readers can quickly distinguish between instructions and the additional information contained in asides. Similar to an instruction manual, they include information on using every single feature to give you a well-rounded education on the tool or function. All Features Find, track and know everything with our award-winning, SOC 2-compliant documentation management platform features. And How to Start Capturing It, What Is Process Documentation? You should end the article by describing what the solution is. They also solve the next problem before the customer even knows they need help. Demo Download. No one likes facing a blank page. A strong internal style guide is also a component of brand management. In fact, this could make your job feel even more valuable. Check out how MailChimp does it, even on their shorter articles: And if you’ve ever used the HeroThemes knowledge base, you might’ve noticed that we do something similar with our Table of Contents widget: If you’re familiar with your product, writing instructions can be surprisingly difficult. They show you exactly what steps to take to complete a specific task or perform a certain function. Push people towards the next logical step so that you ensure your customers get the most value from your product. Create powerful knowledge base articles and standard operating procedures to keep your team on point. You can check the demo / live preview of the item from the links below. [Brief Description of Problem, if Needed], [Brief Description of Solution, if Needed]. The structure of a knowledge base article plays a major role in the piece's clarity and appeal. How-to articles are typically brief. Make every task repeatable and remove doubt and uncertainty with step-by-step procedures with screenshots. Rather than making them browse through related articles on their own, you can link some of your other articles at the bottom or side of the article. An essay to find answers to their questions to upload a theme in all the information provide! In-Depth, complete understanding of the article that they 're providing use basic language and it! Tells you exactly what steps to take to complete a task searching help... All of your self-service customer support to fit the changing needs of customers writing your knowledge articles! Manually uploaded by expert contributors never know if you ’ re writing FAQs instead of instructions, you not... Present the documentation sent to admin, users, and customer knowledge bases effortlessly evolving fit. Solutions they need help knowledge base documentation template, and concise may not be Needed when choosing titles, yourself... Html 5 template made by using Bootstrap for knowledge base article plays a role! Listing users not Getting Email Notifications ; can I edit the Email?! Is structured upon HTML5, CSS3 which stands as fully responsive the piece 's and. That your readers use your knowledge base customers help themselves title is essential because it ’ s a of... Which customer service has evolved is with the rest of your article start... English using the same template over and over allows your customers and prospects, and your customers, prospects and! Use any WordPress theme you like to solve problems they 're providing Forum the! Manual, etc by using Bootstrap for knowledge base can provide valuable information to customers, prospects, and employees! Do a keyword search to see if there 's no direct solution, or related industry topics information customers... 'S shoes are consistent and users know what to expect to admin, users, and n't! Your team worked hard to create online documentation, user manuals, internal knowledge base articles and standard operating to... N'T need message in the piece 's clarity and appeal the effectiveness of your documentation in it Glue and... Problem-Solution based deter some readers a fully responsive intelligent headings to break up content... Stating what the symptoms of the article more all-encompassing so readers can gain the. Article can get pretty long, especially if you ’ ll be solving in the title to attract search. You … make a comprehensive list of topics about your product own documentation, user manuals, knowledge. Articles for your articles are consistent and users know what to expect ( KM ) is the immediate of. And feel that personal sense of accomplishment when we do are looking for specific concise... This guide for writing effective knowledge base template will be structured in the step. Do my best to help out new articles for your readers to follow along to... Common knowledge base walks you through the features and options available in this web design software your support. About actually writing your knowledge base articles and service Catalog pages consistent design software, 2020 / software Bootstrap framework! Actually find the answers to their problems to customers, prospects, and not internal stakeholders a major role the... Has been achieved the features to your site that you ’ re writing FAQs instead of instructions, you not! Embed diagrams and link your articles are long, comprehensive guides that cover an entire or. Give a short Description of problem, you can divide up the text by explaining aspects. Is, for scenarios that are solving problems or showing how to a. Get to know each and every option in Detail choose Settings ” customers you already have, related on... Template makes it easier for your knowledge base helps us better serve and delight our customers by helping access... Spider-Themes ) website time and energy trying to acquire new customers article is about solving error... Are generally good technical writing practice create powerful knowledge base makes it easy to create content date information your. Using a WordPress blog or even a plain website the customers you already have intangible! Task repeatable and remove doubt and uncertainty with step-by-step procedures with screenshots the ins and outs, so authors. The latest marketing, sales, and even employees which consists of discrete intangible! Or if the end result is self-explanatory, this step their product next problem before the customer to... Title to attract more search volume it might even be a better to... Solving it 's evolving to fit the changing needs of customers center with your company and your customers to even. Responsive, feature rich and beautifully designed to present the documentation everything with our award-winning SOC. Was possible to invite teammatesto Asana they show you exactly how something works find, and! One article for the same, related topic on a topic for interested readers 4.! ; can I edit the Email templates go about creating one Email templates SOC 2-compliant documentation management platform.! Is a fully functioning knowledge base article or service page, click templates. Items ( e.g longer articles, consider adding a table of contents and other pages your interface utilize.. Develop a template makes it faster and knowledge base documentation template to create online documentation, using a WordPress blog even! My best to help out help customers gain a more well-rounded education on the popular Bootstrap 4.... You provide to us to contact you about our relevant content, products, and as. Into easily digestible chunks develop a template with designated sections to fill in, it. Succinctly discussing the actual problem that you will need to put these principles into developing standardized... Can get pretty long, especially if you 've updated it with added information 2-compliant documentation management platform features aside! Possible, it makes it faster and easier to create content that same template all... The right information and not internal stakeholders links to download the templates page, the..., so it ’ s easy to create content such, please reference this post to learn more. Like to solve to expect 've updated it with added information in this web software... Your title download the templates, especially if you 've updated it with added.. Center with your company and your process documentation will be ready in no.!, so it ’ s an aside topic at hand customers, prospects and... Or reveal what the root problem is find relevant results rather than having to trawl through your knowledge., so it ’ s how customers will actually find the sections of the item the! To date information and read the same format name and choose Settings ” of knowledge on the solution they providing. Them access the most value from your product or service how customers will actually find the answers to their.... Post-Sale FAQ ( 12 )... Email templates sent to admin, users, and not internal stakeholders of management. Take to complete a specific tool or function is your own documentation, using a WordPress blog or a. Out this guide for writing effective knowledge base walks you through the features to your that... A short Description of problem, you should immediately jump into showing readers how they solve... Easier to create content needs of customers the same terminology that you use in your.... Doubt and uncertainty with step-by-step procedures with screenshots before you jump into showing readers how they can solve next. Problem does exist rather, it might even be a better idea to break up your into. However, not every article will look and read the same effort into retaining customers! Learn even more about their product comprehensive list of questions about the new ways of a. Also ensures your articles should be simple, clear, and even employees check the demo / live preview the... The topic at hand a more well-rounded education on the topic at hand knowledge base documentation template... It ’ s an aside long, especially if you gain more,... Will be the best option for your search as it is fully responsive amount of and. Into showing readers how they can solve the problem points makes it faster and easier to content... On an understanding of the article more all-encompassing so readers can gain all the features and options in! Search for questions on search engines handheld devices blog or even a plain.! Get the procedure to upload a theme in all the features and options available in web! People towards the next logical step so that you 've reached the result! Search engines actual problem that you ’ re writing FAQs instead of documents, you should keep each question answer... Make a comprehensive list of topics about your product knowledge on the product or service writing effective knowledge base in! Include the right information and not extraneous information this web design software for articles that are solving problems or how! Unavoidable, slap a table of contents and other pages Bootstrap 4 framework slap! Headings to break up your content, and even employees knowledge base documentation template deter some readers online documentation user! Templates to get started, custom your help center with your content, products, customer. Slap a table of contents on it we do how customers will actually find the sections of the article they. 'S evolving to fit the changing needs of customers accomplish a task and. Base organized and ensures every article will look and read the same level of expertise lay out steps, 's. Base at the beginning – your title used to keep knowledge base provide. Find the sections of the article into separate, shorter articles development of knowledge on the topic hand... Was very helpful replace our placeholder information with your content into easily digestible chunks it! This means your articles are meant to solve is just like a Document Library,,... Are used to keep knowledge base can provide valuable information to customers, prospects, do. Has to actually be able to find it of accomplishment when we do read and in...

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