hotel reservation specialist job description

Also known as travel clerks or reservationists, Reservation Agents provide booking and reservation services to customers. Review hotel details, rates, services, amenities, and other information regarding the hotel as requested. Hilton Reservations and Customer Care Representatives are dedicated to preserving human hospitality in a digital world, all from the comfort of their own homes. During this time, reservation specialists familiarize themselves with the specific services, products, and amenities offered by the facility. They describe and book ideal hotel accommodations for VIP and non-VIP guests, book special events, provide room rates, reserve dining, assist with directing guests towards spa services and other vacation-related arrangements over the phone, fax or … SOCAP: Association for Customer Care Professionals, Smart Selling on the Phone and Online: Inside Sales That Gets Results, National Association of Professional Receptionists, Customer Service Training 101: Quick and Easy Techniques That Get Great Results. What Is a Reservations Specialist?. Start a free Workable trial and post your ad on the most popular job … Other aspects of the job can include meeting and greeting clients, liaising with the hotel concierge, answering emails and telephone enquiries, and working with the rest of the reservationist team to build customer relations and field complaints. For your career. They must also be excellent communicators and negotiators, as part of their job may be to strike deals with hotel chains and car services for their company. As a front desk agent, you may be required to help in other areas of the hotel, such as housekeeping, during busy seasons or if staff is short-handed. Reservation agents help guests make travel plans. Solve problems and/or suggest alternatives to previous arrangements if necessary. Apply to Reservation Specialist, Guest Service Agent, Front Desk Agent and more! IHG is a world of opportunity waiting to happen. Spas, resorts, hotels, and other businesses that provide guest services hire full- and part-time reservation specialists to work flexible hours that include evenings, weekends, and holidays. According to the U.S. Bureau of Labor Statistics, travel agents make an average income of $31,870 a year. Reservation Specialist Job Description Reservation specialists book reservations and use suggestive selling techniques to get customers to purchase additional services and amenities. 2,267 open jobs for Reservations coordinator. Knows the type of … Hospitality and Tourism. The Pay Scale for Sales Representatives for Travel, Travel Industry Careers: Corporate Travel Consultant, Job Description of an Incentive Travel Specialist, Corporate Travel Consultant Job Description, The Average Salary of a Travel Agency Salesperson. They may coordinate hotels, flights and meetings, and plan for remote office space in other cities. My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. A reservation specialist is not required to have a specific education background but may benefit from a bachelor's degree or training in business administration. This includes updating and maintaining accurate records for all guests. These services may include reserving hotel rooms, airline tickets, rental cars, or cruise cabins. RESERVATION AGENT DUTIES AND RESPONSIBILITIES: Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. The BLS expects job growth of 9 percent through 2026. The position requires individuals who are highly organized and computer savvy, as their daily work can involve keeping up with last-minute changes in online bookings. The Reservations Specialist's position includes, but is not limited to, making, confirming and cancelling reservations for guests and members in a pleasant,… All rights reserved. Start a free Workable trial and post your ad on the most popular job … Hotel General Manager. A Great Place to Work for All. Reservation specialists often work independently and spend most of their day speaking with customers over the phone. The front desk staff will take reservations by phone, cancel reservations, check in guests, check guests out, and keep the front desk area and lobby clean and presentable. For hotel reservation agents, they make reservations for guests looking to stay at their resort. The states with the most positions in this field are California, Florida and Illinois. Reservation specialists book reservations and use suggestive selling techniques to get customers to purchase additional services and amenities. Hotel guest service agents are the first point of contact for hotel guests during their stay. You will be responsible for large amounts of money, authorizing guest refunds, and taking care of any guest complaints or room issues. Get the right Reservations coordinator job with company ratings & salaries. Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel) Proficiency in English; ... Post this Travel Consultant job description job ad to 18+ free job boards with one submission. Most companies also give reservation specialists employee discounts on services provided by the facility. Using a variety of selling techniques and strategies, complete the entire reservation process with guests (sell, process, enter, and confirm room reservations). Some employers additionally provide dental and vision coverage. Hotel Reservation Agent Job Description. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? Job Descriptions. Full-time reservation specialists usually receive basic medical insurance benefits. For you. This is a unique opportunity to be part of an international luxury resort and spa reservations sales team. Grace Bordelon is a public relations professional, teacher and writer. learn more about Hilton Career opportunities. The training period, the length of which varies by company, allows reservation specialists to become familiar with the hiring company’s particular software and protocols. According to data from PayScale, reservation specialists currently earn a median hourly wage of $12.10. Bordelon holds a B.A. During these calls, they answer customer questions about facility amenities and available guest services. One global hotel company. This entry-level position is ideal for those with top-notch communication and great customer service skills. The skills a specialist needs can often be learned on the job as an assistant in a travel agency or similar company. 350,000 people in nearly 100 countries. Processes reservations from the sales office, other hotel departments, and travel agents. Some employers provide sales commission bonuses in addition to base pay. A range of leading brands. Brands that always say welcome. ... Find a job. Their job may even extend to coordinating food service, local appointments and client meetings remotely. Per the job description, some of your responsibilities will include: •Deliver exceptional service by answering back-to-back calls throughout your shift and responding in a friendly, timely, and consultative manner, listening attentively to customer needs and matching to the appropriate Hilton offering. The day-to-day work includes more than the actual coordination of flights and accommodations. However, candidates who have past experience with customer service or sales are often more desirable to employers. Being skilled in the latest software and focusing on specialized services can be an excellent career builder in this industry. Specific job tasks for reservation specialists differ depending on the business they work for and the amount of phone traffic they’re required to handle. The text covers information about working with customers over the phone, in face-to-face situations, and online, tasks that all reservation specialists perform. Enchantment Group's Reservation Sales Associates use state of the art technology, effective sales skills and brand marketing to convert reservations for award … The highest income by state is estimated to be in Massachusetts and Maryland. A specialist is also adept at conducting research, negotiating price, coordinating with travelers, and acting as a liaison between the traveler and servicer. People who are looking to book a stay at a hotel turn to a hotel reservation agent in order to make arrangements. Join IHG®, one of the world’s leading hotel companies. For airline reservation agents, this means helping customers make reservations for their trips, confirming those reservations and then selling tickets to the passengers. These specialists are often experts at finding combination deals that save money and lead to a smooth travel experience. Those with significant experience in corporate travel can expect to be on the higher end of this scale. JOB SUMMARY Under supervision, the Hotel Reservations Specialist is responsible for providing exceptional customer service to hotel guests through phone and email interactions, p… 28 days ago Reservation specialists primarily report to the front desk manager and work in office environments, rarely traveling outside the business property to perform their regular job duties. This involves interacting with guests, managing staff, handling the finances of the property, and much more. Create the perfect job-worthy cover letter effortlessly in just a few clicks! The main duty of travel and reservation agents is to make reservations. Reservation specialists respond to online inquiries from customers. Reservation specialists work for large companies or corporate travel agencies coordinating travel for employees and customers. Because this is an entry-level job, no additional education or formal training is required. She owns her own boutique public relations firm that specializes in the advertising, gaming and software industries. RE: Head Hotel Reservations Agent, Ref# 000183655, 08/05/2014. in international economics and an M.A. Hiring Guest Relation Officer job description Post this Guest Relation Officer job description job ad to 18+ free job boards with one submission. Learn how to master essential reservation specialist skills, find available job openings, and explore other professional resources through these books and websites: SOCAP: Association for Customer Care Professionals – visit this website to search for jobs in customer service, find dates for upcoming events, discover online learning courses, and get up-to-date tips for providing excellent customer service in any industry, Phone Skills for the Information Age – learn great phone skills for the modern age from this book, which is packed with reference charts, case studies, helpful skill-building exercises, and even a glossary of common terms, American Hotel & Lodging Association – look for job openings, networking events, and other resources for hospitality professionals at the AHLA website, Smart Selling on the Phone and Online: Inside Sales That Gets Results – use this book to learn how to make over-the-phone sales by asking the right questions, getting around customer excuses, and using other smart techniques to sell more services to customers, National Association of Professional Receptionists – browse job listings, learn how to ace the interview process, and find lots of tips and resources for receptionists in all industries at this website, Customer Service Training 101: Quick and Easy Techniques That Get Great Results – this book provides in-depth customer service training for all professionals who regularly work with customers. Maintain an inventory of vacancies reservations and room assignments; Register arriving guests and assign rooms; Answer inquiries regarding hotel services and registration by letter by telephone and in person providing information about services available in … Find a world of opportunities at Hilton Reservation specialists are good communicators who use selling techniques to persuade customers to buy additional services during their stay at a facility. Reservation specialists also listen to voicemails and call customers back to book reservations. Search Reservations coordinator jobs. Reservation specialists provide customers with directions to various locations on and within the property. As the first point of contact for our hotel brands, you’ll be the caring voice that creates a warm, … 1,237 Reservation Specialist jobs available on Indeed.com. While in training, reservation specialists work under close supervision from a manager until they master specific job tasks well enough to perform their daily duties independently. A reservation specialist may begin in the field as a travel agent, then move toward positions as a corporate travel agent or offering specialized services. In every business, however, these main job duties are essentially the same: Reservation specialists answer incoming phone calls from potential customers. In order to be considered for this job, reservation specialists must have the following skills: Employers look for reservation specialists who have a high school diploma or GED. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. Available to meet customer desires that save money and lead to a hotel agent. 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